Successfully running SDT can quickly determine if a reported issue is caused by failed hardware or user error. If you cannot run the Surface BitLocker Protector Check on a Surface Book 2 13-inch device, see BitLocker recovery key prompt on the 13-inch Surface Book 2 after the August 2018 UEFI update. This topic explains how to use the Surface Diagnostic Toolkit (SDT) to help users in your organization run the tool to identify and diagnose issues with their Surface device as well as submit Support requests directly from the tool. The tool fixed your BitLocker settings, so you don't need to do anything else. "The BitLocker settings on this device have been successfully fixed." The tool will automatically resume after your device restarts. Its something with the surface or Windows I have the same problem, same computer too. Then press Enter to restart your device and apply the changes. 3) In the DirectX Diagnostic Tool window, click Save All Information. Print or write down your BitLocker recovery key in case you need it. The tool will automatically resume after your device restarts. Use this app to check your battery health, lookup information about your device, repair common software issues, and validate your Surface hardware. Press Enter to restart your device and apply the changes. The tool needs to change your BitLocker settings. This tool will automatically resume from rebooting." "BitLocker has been temporarily suspended. Step 2: Insert the USB recovery drive into the USB port on your Surface. If your Surface isn’t working correctly, the Microsoft Surface Diagnostic Toolkit (SDT) for Business can help you or your administrator find and solve problems. Press Enter to exit the tool, and then follow steps 2 and 3 above again. Step 1: Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds). On a Surface Book 2 device, attach the display to the keyboard. If it's already attached, detach it, clean its connectors, and then reattach it. "Please dock your Surface Book 2 into the base." Keep your Surface plugged in and turned on while it's updating. Plug your Surface into an outlet and make sure it's charged to at least 40 percent before installing updates. Your BitLocker settings are fine, so you don't need to do anything else. Make sure you have an internet connection. "This device’s BitLocker settings do not require any changes." In the search box on the taskbar, type Surface BitLocker Protector Check, and then select it from the list to open the tool.ĭepending on the message you see, take one of the actions below. Here's how to use the Surface BitLocker Protector Check tool: Note: The Surface BitLocker Protector Check tool is only available in English, but it will run on all devices.
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